Part-Time Customer Service Representative (English Market) – 6-12 Month Contract

Location: Remote

Contract Duration: 6-12 months

Working Hours: ~25 hours per week (Flexible schedule)

Hourly Rate: $15-$20 per hour

About Us

Valmista.com is a fast-growing digital platform that connects service providers with clients, making it easier to find and book professional services hassle-free. We are committed to providing excellent customer support, ensuring a smooth experience for both service providers and clients.

We are looking for a Customer Service Representative to support our English-speaking users, addressing their inquiries, troubleshooting issues, and assisting them with bookings and platform navigation. This part-time, flexible role is ideal for students, freelancers, or professionals seeking additional work experience in a customer-facing digital environment.

Role Overview

As a Customer Service Representative, you will be the first point of contact for our users, ensuring they receive timely and professional assistance. This role requires strong communication skills, patience, and a problem-solving mindset to guide customers effectively.

What You Can Expect

• A structured onboarding and training period to familiarize you with the platform, tools, and customer interactions.

• Support from a collaborative team, with regular check-ins and performance feedback.

• The opportunity to develop skills in customer service, digital platforms, and online business operations.

Key Responsibilities

Customer Assistance & Support

• Provide friendly and efficient customer support via email, live chat, and phone.

• Assist users with account setup, bookings, payments, and troubleshooting common issues.

• Handle and resolve customer complaints, ensuring a positive resolution experience.

• Escalate complex issues to the appropriate team when necessary.

Product & Platform Guidance

• Help users navigate the Valmista platform, ensuring they understand its features and services.

• Educate service providers on how to optimize their profiles and attract more clients.

Process & Feedback Improvement

• Gather and report user feedback, identifying areas where we can improve.

• Maintain accurate records of customer interactions and support requests.

What We’re Looking For

Communication & Language Skills

• Fluent English speaker (excellent written and verbal communication).

• Ability to explain technical processes in a clear and simple manner.

Problem-Solving & Adaptability

• Experience in customer support, helpdesk, or online service platforms is a plus but not required.

• Strong problem-solving skills with a customer-first mindset.

• Comfortable working independently and handling multiple tasks efficiently.

Technical & Digital Skills

• Familiarity with CRM tools, live chat software, and helpdesk platforms is an advantage.

• Basic understanding of online platforms, e-commerce, or digital services.

Work Availability & Flexibility

• Able to work approximately 25 hours per week, with some flexibility.

• Availability to work occasional evenings or weekends if needed.

Why Join Us?

• Remote-friendly & flexible schedule – Work at times that suit you.

• Growing startup – Be part of an exciting, fast-growing digital business.

• Hands-on experience – Gain practical knowledge in customer service and online platforms.

• Supportive team – Work with a passionate, friendly, and collaborative team.

How to Apply

To apply, please send:

1. Your CV (highlighting relevant experience).

2. A short motivation letter (1-2 paragraphs explaining why you’re interested in this role).

Send your application to info@valmista.com with the subject line:

Customer Service Representative – English Market

We look forward to hearing from you and welcoming you to the Valmista team!